Update subscriptions

You can update subscriptions on behalf of customers who want to, for example, change to a different edition of the same product, change the number of user seats available for the current edition, or add an add-on to the current or new edition.

Contract terms can limit the edits that you can make to subscriptions. The current subscription contract terms are either the default product contract terms when the customers bought the products or last changed their subscription, or were customized during assisted sales with the Opportunities feature when the customers bought the products.

When you change a subscription, the currently configured product contract terms apply to the subscription until it is changed again or ends.

Some of the features and options referenced in this topic might not appear, depending on marketplace, role, and company configuration.

To update subscriptions

1. Go to one of the following:
   • Manage > Reseller > Orders > Order > Update Subscription.
   • Manage > Reseller > User > Order > Update Subscription.
   • Manage > Reseller > Company > Order > Update Subscription.
2. Complete one of the following, as required:
   • Edit the number of units. The number you type overwrites the previous total. For example, to update subscriptions from five to two users, type 2. To update subscriptions from three to eight users, type 8.
   • Select a different editions.
   • Select an add-on for your current or new edition.
3. (Optional) Modify product and add-on prices for this subscription update only.
   1. Click the price. The Change Sale Price dialog appears. It displays the following information:
      • Marketplace sale price—The price customers currently pay if they purchase the product themselves.
      • Wholesale price—The price that Resellers pay.
      • Sale price—The price the customer will pay for this product. If you are permitted to change the sale price for the customer, the sale price that appears by default is a reference for you as you decide on the price to set. Default sale prices appear according to one of the following options, depending on the marketplace configuration (to confirm the configuration, contact your your Reseller Manager):
        • Option 1: For all subscriptions, the current wholesale or marketplace sale price for the product.
        • Option 2:
          • For all subscriptions that are not mid-contract: The current wholesale or marketplace sale price for the product.
          • For all subscriptions that are mid-contract: The price the customer originally paid for the product.
4. Click Continue. The Billing Details page appears. If the Developer applied a restriction to the select subscription, a message appears.
5. Complete the purchase, which can represent an increase or decrease in subscription value.